Frequently Asked Questions

Do you also work with companies, for recurring employee transport?

Yes. Many of our rides are for companies: daily transport for managers, delegations or business partners, with monthly invoicing and a consistently assigned driver if needed. Get in touch for a long-term collaboration offer.

Do you also offer a personal driver service in Bucharest?

Yes, since 2026 we've brought the same experience to the Capital, through our sister brand Personal Driver Bucharest: the same team, the same standards of safety and professionalism.

Do we need to sign a contract for every ride?

For regular, local rides, a phone or form booking is enough. For our "Driver with your own car" service, trips abroad, or long-term collaborations, we sign a clear contract with all details agreed in advance, including remotely, via electronic signature.

Does the driver come with his own car, or mine?

Both options are available. You can choose a car from our fleet (Standard, Medium, Premium or VAN), or opt for our "Driver with your own car" service, where our driver takes the wheel of your own vehicle.

Do you offer discounts for loyal clients or recurring rides?

Yes, for recurring rides (daily or weekly) or long-term collaborations with companies, we set a personalized, preferential rate. Tell us what you need and we'll put together an offer.

Can you ensure discretion for business meetings or private events?

Yes, discretion is built into everything we do: from how we present ourselves, to never discussing ride details with anyone. For sensitive business meetings or private events, you can explicitly request this when booking.

What are your drivers like?

Our drivers are well-groomed, dressed smart-casual, and on request in office or business attire, and speak English, ready for a business meeting just as much as for a relaxed transfer. Professionalism and punctuality are the standard, not the exception.

How is this different from Uber or Bolt?

Your driver is booked exclusively for you, at a price agreed in advance, with no surge pricing and no app required. You can book a single ride, but also whole hours or a full day, for events, business meetings or long trips, with the same driver throughout.

What happens if I need to cancel a ride I've already booked?

Please let us know as early as possible. As a rule, amounts already paid are non-refundable; the exception is when the ride cannot take place due to our own fault (for example, a car breakdown), in which case we refund up to 50% of the amount.

Do you handle special events (weddings, city breaks, sightseeing tours)?

Yes. We organize transport for weddings and events, city breaks with a driver at your disposal all day, or sightseeing tours around Cluj. Tell us your plan and we'll suggest the right car and schedule.

What services do you offer, in short?

Personal driver with our car or yours, airport transfer, maternity and child seat transport, long-distance parcel delivery, plus rides for special events. Each service has its own page with full details.

Can a confirmed ride be rescheduled without counting as a cancellation?

Yes. If you just want to move the time or date, not give up the ride, call us as early as possible and we'll reschedule at no extra cost, depending on availability.

Can you transport pets?

Yes, if the pet is in a travel carrier or stays safely with its owner. Let us know when booking, so the driver knows in advance. This is different from our parcel service, where live animals aren't accepted.

Is smoking allowed in the car?

No, all vehicles in our fleet are non-smoking, regardless of the ride's length. We make stops on request if you need a break.

How many people fit in one of your vehicles?

Standard, Medium and Premium cars seat up to 4 passengers, plus luggage. For larger groups, up to 7-8 people, we recommend the Mercedes V-Class VAN.

Can you make an unplanned stop along the way?

Yes, no problem, especially on local rides. Let the driver know in advance if you already know, or just tell them during the ride.

What happens if I have more luggage than the chosen car can fit?

Tell us how much luggage you have and its size when booking, so we pick the right car from the start. If something changes last minute, call us and we'll see how to adjust, including switching to a VAN.

Do you offer recurring rides for families, for example to school?

Yes. For daily or weekly rides (school, activities, work), we set up a fixed schedule with the same driver, so there's continuity and trust, especially when children are involved.

Do you go abroad with your own fleet, or only with the client's car?

Yes. We go to any destination both with our own fleet and with your car, through our "Driver with your own car" service. The choice depends on your preference, not a limitation on our part.

Is there an age limit for passengers traveling alone?

We prefer minors to travel with an adult. If you have a specific situation, for example a teenager traveling alone, call us before booking and we'll find the right solution together.

What happens in case of an accident during the ride?

All vehicles in our fleet are insured as required by law. In the unlikely event of an accident, we follow standard legal procedure and keep you informed every step of the way.

Can you issue invoices in euros for clients from abroad?

For clients from abroad or payments in euros, contact us before booking so we can agree on the right invoicing option.

Do you offer transport for large groups, with multiple cars at once?

Yes, for larger events or delegations we coordinate several vehicles from our fleet at once, with drivers communicating with each other throughout. Tell us the number of people and the schedule, so we can organize everything in advance.

What happens if I'm not satisfied with the ride?

Tell us directly, as soon as possible, by phone or WhatsApp. We want to know what went wrong and find a solution, from a clear apology to compensation, depending on the situation.

Do you offer transport for people with reduced mobility?

We don't currently have specially adapted vehicles (ramp or wheelchair space), but our drivers actively help with getting in, out, and with luggage. Tell us in advance what you need, so we can prepare the ride accordingly.