How are rides settled? Do we get a single invoice?
Yes. At the end of the month we issue a single invoice per company, covering all rides for that month. If you prefer, we can also invoice per ride or per event. Payment is by bank transfer, on the terms set in the contract.
Who can book rides on behalf of the company?
The people you designate: the executive assistant, the office manager, someone in HR or whoever handles travel. Bookings are made by phone, WhatsApp or email, confirmation comes within 3 hours, and the driver stays in touch with the passenger directly.
What happens if the meeting or event runs longer than we booked?
The driver stays available. For time beyond the booked duration, the overtime hourly rate agreed at booking applies, calculated for each extra hour or part of an hour. Just let the driver know; there is no need to redo the booking.
Do you sign a non-disclosure agreement (NDA)?
Discretion is part of how we work, whoever the client is. If company policy requires a written confidentiality agreement, send it to us with your request for a quote and we will go through it together with the service contract.
How do you ensure continuity if the assigned driver is unavailable or the car breaks down?
We have several drivers on the team: if the usual driver cannot come, a colleague who already knows your schedule takes over. If the car breaks down during a ride, we bring a replacement car to the agreed location, at no extra cost.
Can you handle transport for a newly arrived foreign employee and their family?
Yes. Airport pick-up on arrival, trips in the first weeks for the rental flat, the bank or enrolling the children at school, then a fixed transport schedule if needed. Child car seats are included at no extra charge, and our drivers speak English.
Do you provide transport for employees on night shifts?
Yes, we work around the clock. Rides between 22:00 and 06:00 carry a 20% supplement over the daytime rate, shown transparently in the offer. The shift schedule is set once and then repeats, with no need for daily bookings.
Do you have a coach or minibus for large groups?
No. The largest vehicle in our fleet is the Mercedes V-Class van, with 7-8 seats. For larger groups we send several cars at the same time, coordinated with each other. For mass transport by coach we recommend a specialised operator.
Can we pay with the company card instead of a bank transfer?
Yes. We accept card payments through a mobile POS or a payment link, bank transfer against an invoice and, if you prefer, cash. For clients abroad we agree the currency and the invoicing method before the first ride.
Do you also work with companies from other cities or abroad that have guests coming to Cluj?
Yes. Some of our business clients are not based in Cluj: they book remotely for colleagues, partners or candidates coming to the city. The confirmation goes to the person who booked, and the driver keeps in touch with the passenger directly, in English if needed.